Refund & Cancellation Policy

• Ticket sales are final once a ticket has been issued, unless the organizer offers a refund or the event is cancelled.
• A ticket that has already been scanned at the door cannot be refunded.
• Refund decisions for an event rest with that event's organizer.

The organizer should tell ticket holders and arrange a refund or transfer. If you cannot reach the organizer, contact us and we will pass the case on and help where we can.

If money left your account but no ticket or wallet credit appeared, send us the payment reference. Payments are verified on our server, so an unmatched charge can be traced and corrected.

• Wallet credit is meant for buying tickets on NLF.
• Unused credit stays in your wallet; a withdrawal back to your payment method is reviewed case by case.
• Credit obtained through fraud or a reversed payment can be removed.

Email nlfyoureventhub@gmail.com or call 0530916975 with the event name, your ticket code and the payment reference. We aim to reply within a few working days. This policy describes how we handle requests; it does not remove any rights you may have under the law that applies to you.